Privacy Policy

1. Introduction

Beyond Pest Control (“Beyond Pest Control,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and safeguard information when you visit https://nypestpro.com/ (the “Site”), request a quote, schedule a service, call or text our tracked phone numbers otherwise communicate with us.

By using the Site or our services, you agree to the terms of this Privacy Policy. If you do not agree, please do not use the Site or submit information to us.

2. Information We Collect

2.1 Information You Provide Directly

We collect information you voluntarily submit when you:

• Fill out a “Get a Quote” form, contact form, or any other form on the Site
• Call or text one of our business lines, including our tracked numbers in Astoria and Manhattan.
• Email us or respond to our emails
• Request service, schedule an inspection, or request an estimate
• Correspond with our team about a bed bug, rodent, cockroach, or other pest issue at your property

This information may include your name, address, service address, email address, phone number, property type (residential or commercial), description of the pest issue, photographs you choose to share, scheduling preferences, and any other details you provide.

2.2 Information Collected Automatically

When you visit the Site, we and our service providers automatically collect certain information through cookies, pixels, and similar tracking technologies, including:

• IP address and approximate geographic location
• Device type, browser type, operating system, and screen resolution
• Pages visited, referring URL, time spent on pages, and click behavior
• Date and time of visit

We use Google Analytics to understand how visitors use the Site. Google Analytics may set cookies on your browser. You can learn more at https://policies.google.com/privacy and opt out using the Google Analytics Opt-Out Browser Add-On at https://tools.google.com/dlpage/gaoptout.

2.3 Call Tracking (CallRail)

We use CallRail to track and record calls placed to the phone numbers displayed on our Site, including our Astoria and Manhattan. CallRail may collect your phone number, the date, time, and duration of the call, and may record the call for quality assurance, training, and service follow-up purposes.

By calling a number displayed on our Site, you consent to the collection of your phone number and to the recording of the call. If you do not consent, please do not place the call and instead contact us by email at [email protected]. CallRail’s privacy policy is available at https://www.callrail.com/legal/privacy-notice/.

2.4 Information from Social Media

If you interact with us on Facebook (https://www.facebook.com/nypestpro), Instagram (@nypestprodotcom), or X (https://x.com/PestBeyond), we may receive information about you consistent with those platforms’ privacy settings and policies.

3. How We Use Your Information

We use the information we collect to:

• Respond to quote requests, service inquiries, and emergency pest control calls (we offer 24/7 service, with an average emergency response time of 2–3 hours)
• Schedule inspections, treatments, and follow-up visits
• Confirm appointments and provide service updates
• Process payments and send invoices or receipts
• Communicate about treatment plans, warranty terms, re-treatment visits, and seasonal pest advisories (lanternflies, rats, roaches, flies, mice)
• Send service reminders, special offers (including our 15% discounts for military, first responders, medical staff, and seniors), and marketing communications where you have consented
• Improve the Site, our services, and the customer experience
• Comply with legal, regulatory, and licensing obligations, including those applicable to pest control operators in New York State and New York City
• Protect against fraud, misuse, and unauthorized access

4. SMS, Call, and Email Communications (TCPA Consent)

By providing your phone number through a form on our Site, by calling us, or by texting us, you consent to receive calls and SMS text messages from Beyond Pest Control regarding your service request, appointment confirmations, follow-up visits, re-treatment reminders, and promotional offers. Messages may be sent using an automatic telephone dialing system or prerecorded voice.

Message and data rates may apply. Message frequency varies. You can opt out of SMS at any time by replying STOP, and opt out of promotional emails by using the “unsubscribe” link in any marketing email. You will still receive transactional messages related to active service appointments.

Consent to receive marketing communications is not a condition of purchasing any service from Beyond Pest Control.

5. How We Share Your Information

We do not sell your personal information. We may share information in the following circumstances:

• Service Providers: With vendors who help us operate our business, including CallRail (call tracking), Google (analytics), our website host, our scheduling and invoicing tools, payment processors, and our digital marketing agency (Grow Nearby). These providers are permitted to use the information only to perform services for us.
• Technicians and Subcontractors: With the licensed pest control technicians, inspectors, and any subcontractors assigned to perform work at your property.
• Legal and Regulatory: When required by law, subpoena, court order, or regulatory request, including reporting obligations under New York State Department of Environmental Conservation (NYSDEC) pesticide regulations and New York City Department of Health rules.
• Property Owners and Managers: For commercial jobs or multi-unit residential buildings, we may share service records and pesticide application information with the property owner, building manager, or managing agent as required by law or by the service agreement.
• Business Transfers: In connection with a merger, acquisition, financing, or sale of all or part of our business, your information may be transferred to the successor entity.
• With Your Consent: For any other purpose disclosed to you at the time of collection or with your consent.

6. Pesticide Application Records and Notification

As a licensed pest control operator in New York, we are required to maintain records of pesticide applications and, in certain circumstances, provide notification to building occupants, neighbors, and regulatory authorities. These records may include the service address, products applied, application date, and the name of the certified applicator. We retain and disclose these records as required by federal law (FIFRA), New York State pesticide law, and New York City Local Law 37 of 2005, where applicable.

7. Cookies and Tracking Technologies

We use cookies, web beacons, and similar technologies to operate the Site, remember your preferences, measure traffic, and improve the user experience. You can control cookies through your browser settings. Blocking some cookies may affect how the Site functions.

We may use the following categories of cookies and trackers:

• Strictly necessary cookies for Site functionality
• Analytics cookies (Google Analytics) to understand Site usage
• Call tracking (CallRail) as described above
• Social media cookies from Facebook, Instagram, and X when you interact with embedded content

8. Data Security

We implement reasonable administrative, technical, and physical safeguards designed to protect your information from unauthorized access, use, disclosure, alteration, or destruction, consistent with the requirements of the New York SHIELD Act (General Business Law §899-bb). However, no transmission of information over the internet is completely secure, and we cannot guarantee the absolute security of any information you provide.

If a data breach occurs that affects your personal information, we will notify you as required by the New York SHIELD Act (General Business Law §899-aa) and any other applicable law.

9. Data Retention

We retain personal information for as long as necessary to provide services, communicate with you about active or recent jobs, respond to warranty or re-treatment requests, maintain pesticide application records as required by law, comply with tax and recordkeeping obligations, resolve disputes, and enforce our agreements. When information is no longer needed for these purposes, we delete, de-identify, or securely destroy it in accordance with the New York SHIELD Act’s secure disposal requirements.

Pesticide application records are retained for the period required by NYSDEC and federal regulation.

10. Your Rights as a New York Resident

New York does not currently have a comprehensive consumer privacy law comparable to the California Consumer Privacy Act. However, you may contact us at any time to:

• Ask what personal information we have about you
• Request that we correct inaccurate information
• Request that we delete information we are not required to retain for legal, tax, or regulatory reasons (including pesticide records)
• Opt out of marketing communications
• Ask questions about this Privacy Policy

To make a request, contact us at [email protected] or (718) 777-2345. We will respond within a reasonable time. We may need to verify your identity before fulfilling certain requests, and we may be unable to fulfill a request to the extent it would conflict with a legal obligation.

11. Children’s Privacy

The Site is not directed to children under 13, and we do not knowingly collect personal information from children under 13. If you believe a child has provided information to us, please contact [email protected] and we will delete it.

12. Third-Party Links

The Site may contain links to third-party websites, including our Facebook, Instagram, and X pages. We are not responsible for the privacy practices of those sites. Please review their privacy policies before providing information.

13. Do Not Track

Some browsers transmit “do not track” signals. Because there is no uniform industry standard for interpreting these signals, we do not currently respond to them.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The “Last Updated” date at the top will reflect the latest revision. Material changes will be posted on this page. Your continued use of the Site after a change becomes effective indicates your acceptance of the revised Privacy Policy.

15. Contact Us

If you have any questions about this Privacy Policy or our privacy practices, contact us at:

Beyond Pest Control 28-05 Astoria Blvd, Astoria, NY 11102 Phone: (718) 777-2345 Email: [email protected]