Terms of Service

1. Agreement to Terms

These Terms and Conditions (“Terms”) govern your use of the website located at https://nypestpro.com/ (the “Site”) and the pest control, extermination, inspection, and related services (collectively, the “Services”) provided by Beyond Pest Control (“Beyond Pest Control,” “we,” “us,” or “our”). By using the Site, requesting a quote, scheduling Services, or receiving Services, you agree to these Terms. If you do not agree, do not use the Site or our Services.

2. About Beyond Pest Control

Beyond Pest Control is a licensed pest control business based in Astoria, Queens, New York, serving residential and commercial customers across New York City. We were established on September 2, 2008 and have 18 years of combined field experience. We offer 24/7 service, with an average emergency response time of 2–3 hours.

3. Services

We provide pest control, extermination, inspection, prevention, and related services, including treatment for bed bugs, rodents (rats, mice), cockroaches, clothing moths, flies, lanternflies, and other common NYC pests. Specific services, scope, products, and treatment plans are set out in the individual estimate, service agreement, or invoice provided to you (“Service Order”).

If there is a conflict between these Terms and the Service Order, the Service Order controls for the matter it addresses.

4. Service Area

We primarily serve Manhattan, Brooklyn, Queens, and the Bronx, with our business located in Astoria. We may accept jobs outside this area at our discretion.

5. Estimates and Pricing

• We provide free estimates for pest control services.
• Service pricing generally ranges from $275 to $450 for standard treatments and approximately $1,800 for bed bug treatments, subject to inspection, property size, severity of infestation, treatment type, and other factors identified at the time of estimate.
• Estimates are valid for the period stated on the estimate. If no period is stated, estimates are valid for 30 days.
• Final pricing will be set out in the Service Order you authorize before work begins.

5.1 Discounts

We offer a 15% discount for active-duty military and veterans, first responders and medical staff, and seniors. Discounts cannot be combined with other offers unless stated. Valid identification may be required.

6. Scheduling, Access, and Preparation

• You are responsible for providing safe, lawful, and unobstructed access to the areas to be treated at the scheduled appointment time.
• For multi-unit buildings, commercial properties, or properties you do not own, you confirm that you have the authority to authorize treatment at the service address.
• You agree to follow all pre-treatment preparation instructions (for example, bagging items for bed bug treatment, emptying cabinets for roach treatment, or clearing clutter for rodent inspections). Failure to follow preparation instructions may reduce treatment effectiveness, delay service, or result in additional charges.
• If we are unable to perform the Services due to lack of access, unsafe conditions, or failure to prepare the property, a trip charge may apply.

7. Pesticide Use, Safety, and Occupant Notification

We use pesticides and other treatment methods registered with the U.S. Environmental Protection Agency (EPA) and the New York State Department of Environmental Conservation (NYSDEC), applied by or under the supervision of a certified pesticide applicator.

You agree to:

• Vacate treated areas for the period specified by the technician
• Keep children, pets, and other occupants out of treated areas as instructed
• Follow all post-treatment instructions regarding ventilation, cleaning, re-entry, and food handling
• Notify occupants of the treated property of the application as required by law or by your lease or building rules

For certain properties, applications may require occupant notification under New York City Local Law 37 of 2005, Article 151 of the NYC Health Code, or other applicable law. Where required, we will provide the information necessary to comply, but you remain responsible for distributing notices to occupants, tenants, employees, or others as applicable.

7.1 Pet and Child Safety

Please inform us in advance of any pets, infants, pregnant occupants, immunocompromised occupants, or occupants with sensitivities, allergies, or respiratory conditions at the service address so that we can select appropriate products and application methods. Fish tanks should be covered and air pumps turned off during application.

8. Warranty and Re-Treatment

Any warranty, guarantee, or re-treatment commitment applicable to a particular service will be set out in the Service Order. Unless the Service Order expressly states otherwise:

• We do not warrant that any single treatment will eliminate all pests permanently.
• Pests may re-enter from neighboring units, buildings, or outdoor sources outside our control, particularly in dense NYC conditions.
• Any re-treatment guarantee is void if the customer fails to follow preparation and post-treatment instructions, if structural or sanitation conditions supporting pest activity are not addressed, or if new infestations are introduced after our visit (for example, through infested furniture or luggage).

EXCEPT AS EXPRESSLY STATED IN THE SERVICE ORDER, THE SERVICES ARE PROVIDED “AS IS” AND BEYOND PEST CONTROL DISCLAIMS ALL OTHER WARRANTIES, EXPRESS OR IMPLIED, INCLUDING THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, TO THE FULLEST EXTENT PERMITTED BY LAW.

9. Payment Terms

• Payment is due as stated in the Service Order, typically upon completion of the Service unless prepayment or a payment plan is arranged.
• We accept the payment methods listed on the Service Order or invoice.
• Late payments may accrue interest at the maximum rate permitted by New York law and may be referred to collections. The customer agrees to pay reasonable costs of collection, including attorney’s fees, to the extent permitted by law.
• Returned payments may incur a service fee as permitted by law.

10. Cancellation and Rescheduling

• You may cancel or reschedule a scheduled Service by contacting us at (718) 777-2345 or [email protected] at least 24 hours before the scheduled appointment time.
• Cancellations or no-shows with less than 24 hours’ notice may be subject to a cancellation or trip fee as stated in the Service Order.
• We may cancel or reschedule a Service due to weather, safety, access issues, equipment failure, or technician availability, and will make reasonable efforts to notify you promptly.

11. Limitation of Liability

TO THE FULLEST EXTENT PERMITTED BY LAW, BEYOND PEST CONTROL’S TOTAL AGGREGATE LIABILITY ARISING OUT OF OR RELATING TO THESE TERMS, THE SITE, OR THE SERVICES IS LIMITED TO THE AMOUNT YOU PAID FOR THE SPECIFIC SERVICE GIVING RISE TO THE CLAIM IN THE SIX (6) MONTHS BEFORE THE EVENT GIVING RISE TO LIABILITY.

TO THE FULLEST EXTENT PERMITTED BY LAW, BEYOND PEST CONTROL IS NOT LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, INCLUDING LOST PROFITS, LOST BUSINESS, LOST GOODWILL, PROPERTY DAMAGE NOT CAUSED BY OUR NEGLIGENCE, OR LOSS OF DATA, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

NOTHING IN THESE TERMS LIMITS LIABILITY THAT CANNOT BE LIMITED UNDER NEW YORK LAW, INCLUDING LIABILITY FOR GROSS NEGLIGENCE, WILLFUL MISCONDUCT, OR PERSONAL INJURY CAUSED BY OUR NEGLIGENCE WHERE SUCH LIMITATION IS PROHIBITED.

12. Indemnification

You agree to defend, indemnify, and hold harmless Beyond Pest Control and its owners, officers, employees, contractors, and agents from any claims, damages, losses, liabilities, costs, and expenses (including reasonable attorney’s fees) arising out of or related to: (a) your breach of these Terms or any Service Order; (b) your misrepresentation about the service address, occupants, prior pesticide applications, or pest conditions; (c) your failure to follow preparation, re-entry, or post-treatment instructions; (d) your failure to provide required notice to occupants, tenants, employees, or neighbors; or (e) your violation of law.

13. Intellectual Property

The Site and its content, including text, graphics, logos, photographs, and the Beyond Pest Control name and logo, are owned by Beyond Pest Control or its licensors and are protected by U.S. and international intellectual property laws. You may not copy, reproduce, modify, distribute, publicly display, or create derivative works from Site content without our prior written consent, except for personal, non-commercial browsing.

14. Site Use

You agree not to:

• Use the Site in violation of any applicable law
• Interfere with or disrupt the Site, its servers, or networks
• Attempt to gain unauthorized access to any portion of the Site
• Use automated systems (bots, scrapers) to collect data from the Site
• Submit false, misleading, or fraudulent information through any form

We may suspend or terminate your access to the Site for any violation of these Terms.

15. Third-Party Content and Links

The Site may contain links to third-party websites or integrate third-party services (such as CallRail call tracking, Google Analytics and social media platforms). We do not endorse and are not responsible for third-party content, products, or services.

16. Governing Law and Venue

These Terms are governed by the laws of the State of New York, without regard to its conflict-of-laws principles. Any action or proceeding arising out of or relating to these Terms, the Site, or the Services shall be brought exclusively in the state or federal courts located in Queens County, New York, and you consent to the personal jurisdiction and venue of those courts.

17. Dispute Resolution

Before filing a lawsuit, the parties agree to attempt to resolve any dispute through good-faith informal negotiation. Either party may initiate this process by sending a written notice of dispute to the other party at the contact information above. The parties will then confer in good faith for at least 30 days before pursuing formal legal action.

18. Changes to These Terms

We may update these Terms from time to time. The “Last Updated” date at the top will reflect the latest revision. Material changes will be posted on this page. Your continued use of the Site or acceptance of Services after a change becomes effective constitutes acceptance of the revised Terms.

19. Severability

If any provision of these Terms is held unenforceable, that provision will be modified only to the extent necessary to make it enforceable, and the remaining provisions will remain in full force and effect.

20. Entire Agreement

These Terms, together with the Privacy Policy and any applicable Service Order, constitute the entire agreement between you and Beyond Pest Control regarding the Site and the Services, and supersede all prior and contemporaneous agreements regarding the same subject matter.

21. Contact Us

Questions about these Terms? Contact us at:

Beyond Pest Control 28-05 Astoria Blvd, Astoria, NY 11102 Phone: (718) 777-2345 Email: [email protected]